PRODUCT SAFETY RECALL

PRO FORGE UPPER CONTROL ARMS

PRODUCT SAFETY RECALL

PRO FORGE UPPER CONTROL ARMS

Please note – the content of this page is intended for Australian Consumers. For advice specific to your region, contact your local Ironman 4×4 retailer or distributor. For our customers based in the USA, please contact the local Ironman 4×4 USA head office at [email protected] or 855-476-5714.

The safety of our customers is number one.

We’ve identified that the ball joint of the Pro Forge Upper Control Arm does not meet the Ironman 4×4 standard, whereby premature wearing is occurring. Consequently, the Upper Control Arm may fail prematurely, creating a risk of accident or injury to the vehicle occupants and other road users.

Effective immediately, we’re recalling all Ironman 4×4 Pro Forge Upper Control Arms.

Affected products were sold from January 2019 to June 2023 and are under product codes of UCA001FA, UCA001FAS, UCA041FA, UCA041FAS, UCA048FA, UCA050FA, UCA054FA, UCA054FAS, UCA056FA, UCA073FA, UCA074FA, UCA075FA or UCA090FA.

Consumers should contact an Ironman 4×4 store or authorised reseller to arrange an initial inspection to arrange a repair or replacement of the affected product at a suitable time. Replacement or repair of the product will be carried out at no charge.

MOVING FORWARD

We’re well underway in sourcing and rigorously testing a new ball joint with an updated design to ensure the Pro Forge Upper Control Arm remains the premium product it is.

NEXT STEPS?

If you’re affected by this product recall, you can get the inspection process started by getting in touch with the Ironman 4×4 team either by phone, email or dropping in-store. In the meantime, check out the FAQs which may help answer some further questions.

FREQUENTLY ASKED QUESTIONS

All vehicles fitted with Ironman 4×4 Pro Forge Upper Control Arms are included in this recall.

No. This is isolated to only the ball joint within the Pro Forge Upper Control Arm.

We would encourage you to please make reasonable efforts to get in contact and forward on the official
communication about the recall to the current owner.
The timeframe will vary based on availability of product and workshop time, and each instance will be assessed on a case-by-case basis.
Inspection of the product is required to be done by a qualified motor mechanic or authorised Ironman 4×4 fitment facility.
Yes, you may use a local mechanic for inspection. It should not take longer than about half an hour to inspect
and reimbursement for this will be made available.
You may use a local mechanic for inspection. It should not take longer than about half an hour to inspect and reimbursement for this will be made available.

Inspection of a ball joint and positive identification of wear is best undertaken by a qualified mechanic or approved and experienced fitter. Suspension and 4WD vehicles can create lots of noises and steering characteristics which can be caused by a number or influencing factors.

We ask that you do not assume excessive wear, but rather book an inspection to confirm.

We are confident we can rectify the issue and provide you with a replacement, new and improved Ironman 4×4 Pro Forge Upper Control Arm. However, no further reimbursement will be made available if you choose to replace the part with another brand’s product.

No, this is simply a premature wear issue pertaining specifically to the ball joint.

Yes, your mechanic can source an OEM equivalent ball joint from a reputable supplier to undertake the repair of the affected component of the UCA.

Ball joints commonly retail for between $50 to $150 AUD per pair. Reimbursement is available for parts and labour.

Please visit here for a list of Compatible Ball Joints for your Ironman 4×4 Pro Forge Upper Control Arm.

Yes, once the ball joints have been replaced appropriately no further action is required.
No, Ironman 4×4 Pty Ltd is recalling this product to all resellers globally.
You are only affected by this recall if you have the optional inclusion of Pro Forge Upper Control Arms. This recall does not affect all Ironman 4×4 suspension kits.
Our priority is to keep our customers mobile. The ball joint is designed as a serviceable and replacement part. We will assess each vehicle on a case-by-case scenario to minimise the impact on our customers.
No. It is highly probable that your vehicle is safe to drive in the immediate future, however, under the recall we are committed to rectifying all affected Pro Forge Upper Control arms with the appropriately specified ball joints.
Please ensure your vehicle is returned no less than 10,000kms after the initial inspection. All ball joints should be replaced in time.
Please contact your place of purchase or email [email protected] for guidance.
All Ironman 4×4 Upper Control Arms sold between January 2019 and June 2023 are included in the recall.